1. Introduction

3D Rope Access Service OÜ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Company name and business information
• Equipment requirements and specifications
• Communication preferences
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referral sources

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process and fulfill your equipment orders and requests
• To communicate with you about our services
• To provide customer support and technical assistance
• To improve our website and services
• To comply with legal obligations
• To protect our rights and the rights of our users

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• With equipment manufacturers and suppliers when necessary to fulfill your orders
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct or update your information
• Right to delete your information
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

9. International Data Transfers

As we operate internationally and serve clients in Azerbaijan, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with an updated "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: